Change the way you experience your IT

BIAS provides a full spectrum of ITIL delivery framework-based managed services spanning Oracle technologies, enterprise applications, and supporting platform infrastructure. We manage and optimize your application systems and environments, helping you control costs and automate critical processes.

Our services include functional and technical support for your Oracle technology-based systems, Oracle Financials, Projects, Procurement, Supply Chain and Enterprise Performance Management applications. With flexible coverage models offering up to 24/7/365 support, we manage, maintain and enhance your systems, freeing up your team to focus on growing your business.

We understand what it takes to maximize the return on your IT investment.

Domain-specific expertise.

We provide the following high-value services with cost-effective, predictable monthly and quarterly service plans that align to your specific coverage needs:

Administration Services

The constant introduction of new technologies, applications and hardware drives the need for critical skills and people. Our experts deliver efficient administration of your technology resources and applications. We provide you with the confidence that your systems are high-performing, optimized and always available through our dedicated global resources.

Custom Asset Management

Our end-to-end custom asset management service allows you to select the appropriate amount of support to manage your assets. We provide ongoing functional and customization support, including post implementation and ongoing development needs, based on the ITIL based service delivery framework with SLA driven service.

Service Desk

We provide ongoing functional & technical expertise for your business tools, enterprise applications, databases, related integrations and reporting framework. We can deliver the business process “how to” recommendations for your specific application or development suite. Our experts leverage best practices and proactive recommendations for new application features to address your pain points and tackle future business challenges.

Testing Services

Apart from systems and integration tests, we develop and conduct performance/load or regression testing, ensuring that your systems and applications are performing as designed following implementation, mandated updates, patches and change activities.

Our service models span the entire technology stack.

Technologies We Support

Highly responsive systems are nothing without highly responsive service.

With four global delivery centers and hundreds of Oracle-certified experts, BIAS is well-positioned to streamline IT services for your organization. We leverage our vast resources and diverse skill sets on your behalf to drive results for your business.

You can rest assured knowing our performance is guaranteed through our service level agreement (SLA)-driven services. We deliver personalized governance to ensure quality and continuity through all aspects of service delivery, providing you with a premium customer experience.


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