INDUSTRY –

HOSPITALITY AND FOOD & BEVERAGE

A differentiated guest experience and consistent product and service delivery are ‘must haves’ in the hospitality and food & beverage industries.

Guiding the guest experience journey

Over the past decade, there’s been record growth in the hospitality and food & beverage industries.  The largest companies are expanding their international presence while niche offerings are the next big thing.  New hospitality brands and new chain concepts are being created every month, escalating the battle to attract, serve and retain loyal guests.  The ability to leverage data to understand, target and market to your target customer will determine the winners in this industry.  And the trend toward innovation and personalization has put added pressure on the ability to deliver the guest experience in a timely, cost-effective manner.

How we help

BIAS serves hospitality and food & beverage companies of all sizes leveraging Oracle Technologies.  We help companies create real-time access to customer profile data, gain a deeper understanding of guest behavior and an expanded ability to create a unique guest experience.  The results include a higher average ticket, increased visit frequency and more loyal customers.  We can also lead or assist with the architecture and implementation of the infrastructure, applications and managed services that allow you to focus a bit more on customer “moments of truth” than on the “back of the house.”

[CUSTOMER CASE STUDY] Recipe to success: IT Innovation

View our case study of the technology solution we delivered for a top 20 U.S. fast-food restaurant.